Enhance customer engagement, marketing and sales
Bring your communication strategies to life and drive better business outcomes.
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Streamline, scale and automate communications with our platform solutions
Our Communications Platform capabilities are complete, not complex. We combine our messaging infrastructure, APIs, data engine, campaigns, workflows, content and templates with years of messaging expertise to craft a communication solution custom-built to your needs.
Whether it’s one or multiple channels, triggered, bulk or automated, we’ll take care of the hard stuff, freeing up your developer resources and helping you get your communication solution to market faster.
Integrated Multichannel Execution
Communication Expertise
Combine our platform building blocks into robust digital sequences enabling use cases like KYC, Loyalty Card onboarding, Collections, Permissions Management, Acquisition campaigns and Funnel Management across SMS, eMail, USSD, Push, and WhatsApp.
Active SMS
Combine SMS with dynamic content, media, templates, active linking and shortened URLs to deliver trackable digital experiences, to enable mobile use-cases such as dynamic landing page, click-to-buy, click-to-pay, click-to-action, and for initiating new journeys on other channels.
Permissions Management
Enable permissions synchronization across your applications by using our platform capability to update your internal systems, based on your client preferences received on any channel or service.
Statement Pro
Leverage our platform capabilities to generate mass personalised digital statements in real time, for delivery and interaction on any channel, scheduled or on-demand.
Campaigns
Leverage our campaign functionality across SMS, Email, Push and Web/Social to deliver ad-hoc, scheduled and automated campaigns with dynamic content and behavioural tracking of delivery and post-click experiences.
Custom
Let us build and operate your desired solution based on the channels, rules, interfaces and logic that you want to combine into consumer-facing digital services. We take the brief, and deliver cost-effective, robust client-facing workflows that interface to your systems the way you want.
Engaging & productive conversations start right here
Grapevine provides the enabling technology to help enterprises and brands bring their communication and engagement efforts to life.
Drive action and traction
Shortened URL links
Automatically shorten and track links in SMS messages, trace clicks in real-time, and take follow-on actions through automated trigger rules based on unique clicks.
Personalised landing pages
Use our landing pages for sign-up, consent and profile management, build multi-page microsites for promotions and events, and create hyper-personalised post-click experiences.
Reverse-billed mobile data support
Use reverse-billed data on microsites, and allow mobile users access to your content, even when they’re out of airtime or have no data available.
Grapevine provides the enabling technology to help enterprises and brands bring their communication and engagement efforts to life.
Amplify your marketing efforts
Conditional Message Personalisation Rules
Create complex conditional rules to tailor the body, subject line, address settings and links of a message, so that they are customised to each recipient.
Recurring Automated Messages
Schedule and send emails or SMS messages to predefined audience segments on a recurring schedule, and group recurring messages into campaigns.
Message Scheduling & Delivery Time Windows
Schedule messages to send at a specific date and time, and control the delivery time window to send only between specific hours and days of the week.
Optimised Email Send Times
Track your customers’ behaviour and deliver emails when they are most likely to open them, using data insights to determine optimal open send time.
Solve digital communication challenges across your business
Marketing
Solve marketing communication challenges across the omnichannel by designing and implementing automated solutions which are targeted, personalised and geared to grow ROI.
IT
Integrate our technical and strategic expertise into your IT team to deliver on technical requirements, while implementing highly secure and flexible communication solutions.
Customer Service
Improve customer service and satisfaction through customised communication workflow solutions, which enhance the overall customer experience.
See our work in action
Here’s how we help businesses enhance their digital customer communications to drive better business outcomes across retail, media, travel, telco, and financial services sectors.
Boosting Business Revenue with Automated SMS Ordering
A large direct-selling cosmetics brand wanted to give their sales representatives the ability to place and manage orders using SMS.
Maintaining POPIA compliance while improving efficiency & customer satisfaction
How we're helping large home shopping retailer manage opt-outs across channels at scale.
Automating Podcasts over WhatsApp for a Financial Services Firm
A leading financial services firm recognised the importance of leveraging digital channels to maximise business success.
Share your communication challenges
Let’s discover what your company needs