SMS
Opt for a short message service that works harder
Use our SMS capabilities to provide exceptional reach and immediacy. Easily configured to integrate with other systems and initiate highly personalised experiences, it’s both convenient and efficient.
- Carrier grade connectivity
- Number suppression & subscription APIs
- Low-cost single rate per SMS
- Dedicated short codes with reverse billing
- Custom integration or standard APIs
- Keywords with automated reply messages
- Priority, triggered & bulk delivery options
- Delivery receipts, opt-outs & replies
SMS Insights
Invest in complete, convenient and cost-effective email
Use our Email capabilities to design and deliver personalised email communication with measurable results and maximum performance. Dynamic and highly scalable, our tools simplify sending high-volume, transactional and personalised email communication.
- APIs that support any email requirement
- High speed, low latency email delivery
- Dedicated IPs & custom domains
- Detailed tracking & delivery events
- Automated subscription & sending policies
- IP Reputation & delivery management
- Mailing templates & personalisation
- Inbox monitoring & send time optimisation
Email Insights
Make connecting with customers more personal using WhatsApp
Grapevine offers a cost-effective WhatsApp Messaging API & Workflow solution to automate and personalise digital communication on WhatsApp.
- Converse with your customers over WhatsApp in a personal and private way
- Send WhatsApp messages containing rich media such as images, audio and video
- Include call-to-action buttons and personalisation in your WhatsApp messages
- Build custom WhatsApp service workflows integrated with your existing tools and data
- Integrate WhatsApp with other channels like email and SMS for multi-channel engagement
WhatsApp Insights
USSD
Simplify communication with this interactive and easy-to-operate mobile channel
USSD is a session-based communication protocol that requires no mobile data. Use our USSD API to build Standard, Push or Reverse Billed USSD solutions. Integrate USSD as a channel in your customer service processes by using it for one-time pins, account applications, financial transactions, balance enquiries, customer surveys and more.
- Full USSD coverage in South Africa
- USSD Gateway and APIs
- Dedicated USSD strings
- Web & email usage reports
- SSL data collection & storage
- Standard, Push & Reversed billed support
- Seamless customizable integration options
- Setup, testing and deployment procedures
Managed Communication Services
We know there is no such thing as “one size fits all” for effective marketing and communication solutions.
Successful communication strategies don’t only depend on technologies, but also expertise, processes, and people. Our team of experts help clients achieve marketing and engagement goals by providing the tools, support and advice needed. We offer a combination of flexible, on demand and retainer based services with support options, allowing us to act as an extension of your communications team.
Automated Message Journeys
Automated Journeys don’t automate themselves; they require careful planning and an approach that starts with the goal in mind. We design and build journeys that integrate attributes with intent and interest, reaching your customers across channels, blending experience with performance to achieve optimal results.
Email & SMS Marketing Execution
We develop and improve your email and SMS campaign processes, helping you to cut execution time, scale capacity, eliminate mistakes, and improve results. Our campaign team can do all the work or can supplement your team when you need the extra help.
Custom Email Template & Landing Page Production
Expertly coded, fully tested and compatible with all devices and platforms. Let us design and build email templates and landing pages according to your unique specifications and requirements, including personalisation, form-capture and interactive elements.
Managed Communication Services Insights
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