Solutions

With over 20 years’ experience in integrated digital communications, Grapevine provides businesses with the expertise and resources that help them solve digital communication challenges and drive growth.

Start driving business growth and ROI.

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Shed internal complexity and reduce time to market

Let us take care of your digital communication workflows so you can focus on your business.

Outsource your digital customer communications to Grapevine and let us help you deliver powerful digital communications to your customers for better business outcomes. We have been managing interactions and communications workflows at scale on behalf of real-time brands and businesses for over a decade. Coupled with our direct carrier-grade connections to South Africa's Mobile Network Operators, and a strong professional services team to assist with onboarding and integrations, you are in safe hands entrusting us with the heavy-lifting of automated digital customer communications.

Technical, commercial and strategic expertise

Let us help you solve your digital communication challenges and drive business growth.

Grapevine helps businesses identify, develop and implement digital communication solutions to help them achieve important business objectives. Our team of digital communication specialists work side-by-side with clients to provide them with the technical, commercial and strategic expertise to custom develop and solve digital communication challenges which are important to their business.

Solving digital communication challenges across your business

Marketing

We help marketing teams solve marketing communication challenges across channels by designing and implementing automated solutions which are targeted, personalised and drive ROI

IT

We provide the technical and strategic expertise to work alongside your IT team in solving technical digital communication requirements while also implementing highly secure and flexible communication solutions.

Customer Service

To help enhance customer service and improve customer satisfaction, Grapevine offers customised communication workflow solutions which improve overall customer experience.

Some of our packaged solutions include:

Communication Integrations

We design, develop and implement integrated digital communication solutions across Email, SMS and USSD

CRM Integrations

Our CRM to Digital communication channel integrations minimises errors and downtime from time tested API development.

Custom API development

Our custom API development across digital communication channels helps save resource time and reduce development costs.

Technical expertise and development

Our technical expertise and development on SMS, USSD, and Email integration requirements helps realise ROI sooner.

Marketing automation integration

Integrate SMS, USSD and more with your marketing automation platform with our reliable and tested APIs which can easily be deployed.

Campaign Management

Let our dedicated team set up and manage your digital marketing campaigns for you across email, social, SMS, USSD, WhatsApp and Telegram.

We make Digital Customer Communications better.

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