Grapevine helps solve marketing communication challenges across channels by designing and implementing automated solutions which are targeted, personalised and drive ROI.
We provide the technical and strategic expertise to work alongside your IT team in solving technical digital communication requirements while also implementing highly secure and flexible communication solutions.
To help enhance customer service and improve customer satisfaction, Grapevine offers customised communication workflow solutions which improve overall customer experience.
Grapevine provides secure and robust APIs through our digital communications platform (cPAAS) that enables businesses to automate their statements to customers on email, SMS, USSD and MMS. A mobile-friendly digital version of the statement is accessed through a unique link, with a trackable delivery record to ensure each customer has received to the correct statement information.Find out more
Grapevine enables your digital communications requirement by combining content, channels, triggers, data, sequencing and other logic, into automated programs running on your behalf on our digital communications platform (cPAAS), at speed and scale. Deliver powerful, rich digital communications across channels through a single, secure platform.Find out more
Provide easy access to debt repayment options via digital channels, and nurture customers through the payment process through automated digital communications. By delivering tailored messages through the right channels in the right sequence will ultimately result in a higher recovery rates and happier customers.
Outsource your digital customer communications to Grapevine and let us help you deliver powerful digital communications to your customers for better business outcomes. We have been managing interactions and communications workflows at scale on behalf of real-time brands and businesses for over a decade. Coupled with our direct carrier-grade connections to South Africa's Mobile Network Operators, and a strong professional services team to assist with onboarding and integrations, you are in safe hands entrusting us with the heavy-lifting of automated digital customer communications.
Grapevine helps businesses identify, develop and implement digital communication solutions to help them achieve important business objectives. Our team of digital communication specialists work side-by-side with clients to provide them with the technical, commercial and strategic expertise to custom develop and solve digital communication challenges which are important to their business.
We design, develop and implement integrated digital communication solutions across Email, SMS and USSD
Our CRM to Digital communication channel integrations minimises errors and downtime from time tested API development.
Our custom API development across digital communication channels helps save resource time and reduce development costs.
Our technical expertise and development on SMS, USSD, and Email integration requirements helps realise ROI sooner.
Integrate SMS, USSD and more with your marketing automation platform with our reliable and tested APIs which can easily be deployed.
Let our dedicated team set up and manage your digital marketing campaigns for you across email, social, SMS, USSD, WhatsApp and Telegram.