Simple, seamless registration is key
Make it easy for new members to complete registration immediately after joining your loyalty rewards program. Once a customer signs up for your program, present them with a quick and user-friendly interface on a familiar channel like USSD or WhatsApp to complete their member profiles.
Simple, seamless registration is key
Make it easy for new members to complete registration immediately after joining your loyalty rewards program. Once a customer signs up for your program, present them with a quick and user-friendly interface on a familiar channel like USSD or WhatsApp to complete their member profiles.
The value of getting to know your customers better
Your loyalty program is a rich and invaluable source of customer data to inform and personalise other touchpoints throughout the customer journey. You can motivate members to complete their profiles or participate in surveys by incentivising them with bonus points, coupons or free samples. Don't miss out on this golden opportunity to get to know your customers better.
The value of getting to know your customers better
Your loyalty program is a rich and invaluable source of customer data to inform and personalise other touchpoints throughout the customer journey. You can motivate members to complete their profiles or participate in surveys by incentivising them with bonus points, coupons or free samples. Don't miss out on this golden opportunity to get to know your customers better.
Engage, engage, engage
Ensure that loyalty members are engaged throughout their journey by frequently interacting with them on their preferred channels. This may start out with educational content on various digital communication channels explaining the benefits of the program, claiming processes, reward options etc. Or it may be as simple as a well-timed “thank you” SMS once a reward has been claimed.
Engage, engage, engage
Ensure that loyalty members are engaged throughout their journey by frequently interacting with them on their preferred channels. This may start out with educational content on various digital communication channels explaining the benefits of the program, claiming processes, reward options etc. Or it may be as simple as a well-timed “thank you” SMS once a reward has been claimed.
Keep the conversation flowing
Keep the conversation going by sending loyalty members real-time alerts to inform them of special offers and limited-time deals, personalised for each customer based on their individual preferences or purchase tendencies. WhatsApp is a great channel to interact with your customers on a personal level, turning the experience into a true 1:1 conversation.
Keep the conversation flowing
Keep the conversation going by sending loyalty members real-time alerts to inform them of special offers and limited-time deals, personalised for each customer based on their individual preferences or purchase tendencies. WhatsApp is a great channel to interact with your customers on a personal level, turning the experience into a true 1:1 conversation.
Encourage action with digital rewards statements
Stay top of mind with monthly digital rewards statements. These statements give members real-time information on where they stand within your program, such as points balances, points earned on previous purchases, claiming periods and reward options. Grapevine's loyalty statement solution includes digital calls-to-action which can further drive engagement and sales.
Encourage action with digital rewards statements
Stay top of mind with monthly digital rewards statements. These statements give members real-time information on where they stand within your program, such as points balances, points earned on previous purchases, claiming periods and reward options. Grapevine's loyalty statement solution includes digital calls-to-action which can further drive engagement and sales.