SUCCESS STORY

Helping Financial Services Company Boost Efficiency and Customer Experience

A financial services company in South Africa, specialising in outsourced retail credit programmes, was in need of a solution that would empower their extensive base of over a million cardholders to conveniently set their card PINs and access account balances using a mobile device.

A financial services company in South Africa, specialising in outsourced retail credit programmes, was in need of a solution that would empower their extensive base of over a million cardholders to conveniently set their card PINs and access account balances using a mobile device.

Custom Secure USSD Solution

As their existing digital communications solutions provider, Grapevine developed a custom secure USSD self-service solution leveraging our enterprise-grade Communications Platform. Designed specifically to cater to the needs of multiple stores and with the potential to expand to several more, this bespoke solution features multiple API integrations, facilitating seamless user verification and account information queries. Additionally, it features two custom USSD workflows, presented in a single real-time session, for added convenience and efficiency.

Quick and Easy Access to Customer Self-Help Services

With the new mobile channel, cardholders can now effortlessly check their account balances and set their card PINs without requiring internet connectivity or data. This innovative solution not only streamlines operational efficiency by lowering call centre volumes, but also elevates the customer experience by providing a faster and more convenient option to avoid call queues.