Delight your customers with real-time support
Customers expect an instant response from your business. With WhatsApp Business you can engage in one-on-one communication with your customers and respond to their queries in real-time.
Delight your customers with real-time support
Customers expect an instant response from your business. With WhatsApp Business you can engage in one-on-one communication with your customers and respond to their queries in real-time.
Be proactive and enhance brand loyalty
Customers like to be kept in the loop about bookings, travel itinerary changes, system outages, recent orders, upcoming appointments, payments due, etc. Using WhatsApp Business, you can send messages that offer help even before your customers seek you out. You can even go the extra mile and follow up with new customers after a purchase to see if they have any questions or need help.
Be proactive and enhance brand loyalty
Customers like to be kept in the loop about bookings, travel itinerary changes, system outages, recent orders, upcoming appointments, payments due, etc. Using WhatsApp Business, you can send messages that offer help even before your customers seek you out. You can even go the extra mile and follow up with new customers after a purchase to see if they have any questions or need help.
Take customer support to a new level with rich media
WhatsApp Business’s multimedia features can come in very handy as a customer support tool. If a client needs help with a product issue, ask them to send a photo. Share explanatory videos of how your product/service works. Share PDF forms or audio clips. Or even hop on a video chat.
Take customer support to a new level with rich media
WhatsApp Business’s multimedia features can come in very handy as a customer support tool. If a client needs help with a product issue, ask them to send a photo. Share explanatory videos of how your product/service works. Share PDF forms or audio clips. Or even hop on a video chat.
Automate basic tasks with chatbots
Simple, repetitive requests don’t require a human skillset. With WhatsApp bot customer service working 24/7, your customers can get an immediate resolution to their requests. This frees up your customer service team so they can focus on more pressing matters, or queries that need human interaction.
Automate basic tasks with chatbots
Simple, repetitive requests don’t require a human skillset. With WhatsApp bot customer service working 24/7, your customers can get an immediate resolution to their requests. This frees up your customer service team so they can focus on more pressing matters, or queries that need human interaction.
Close the gaps with CRM integration*
Having all customer data in one place can help immensely in delivering better customer service. This will ensure that multiple support agents can have access to a support ticket, keeping everyone - including the customer - updated on the status and resolution of their requests.
*Grapevine's WhatsApp Business API supports custom data integration with CRM and other data sources to support your WhatsApp uses cases.
Close the gaps with CRM integration*
Having all customer data in one place can help immensely in delivering better customer service. This will ensure that multiple support agents can have access to a support ticket, keeping everyone - including the customer - updated on the status and resolution of their requests.
*Grapevine's WhatsApp Business API supports custom data integration with CRM and other data sources to support your WhatsApp uses cases.