A leading short-term insurer was struggling with sales conversion from SMS, they needed to respond to Leads faster and have better information about the Lead.
Time Kills Conversions
Capturing, tracking, and reporting on leads from various SMS campaigns in Salesforce CRM was taking too long, and they knew that responding to leads faster would increase conversions.
Automating Leads from SMS
What the company needed was a way for all positive SMS responses to appear directly, and without delay, on a Sales Agents screen in Salesforce CRM, with the right information about the Lead, allowing Agents to respond to Leads immediately.
Providing extra details about the Lead it also meant that the company would be able to better track and measure the effectiveness of each SMS campaign.
Grapevine solved the requirement by developing a customised SMS-to-Salesforce-CRM Lead Integration service that seamlessly automates SMS leads to Salesforce CRM.
Improved Sales Performance
With the companies Sales Team now able to quickly identify and contact Leads thanks to Grapevine's real-time automated API integration, Agents now spend less time processing Leads and more time responding to them.
Why not optimise your acquisition strategy, improve leads, and get better campaign performance with Grapevine Automation.
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Drive Better Business Outcomes with Grapevine's Digital Communication Solutions
Grapevine is a trusted digital communication partner for leading brands and enterprises. Leveraging our enterprise-grade Communications Platform, we deliver robust solutions that intelligently connect our clients to their customers, helping them drive better results for their business.
Whether it’s one or multiple channels, triggered, bulk or automated, we take care of the hard stuff, freeing up our clients’ developer resources and helping them get their communication solution to market faster. We do the heavy lifting, so you don’t need to.
ABOUT GRAPEVINE
Drive Better Business Outcomes with Grapevine's Digital Communication Solutions
Grapevine is a trusted digital communication partner for leading brands and enterprises. Leveraging our enterprise-grade Communications Platform, we deliver robust solutions that intelligently connect our clients to their customers, helping them drive better results for their business.
Whether it’s one or multiple channels, triggered, bulk or automated, we take care of the hard stuff, freeing up our clients’ developer resources and helping them get their communication solution to market faster. We do the heavy lifting, so you don’t need to.
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