Grapevine has successfully integrated with Acoustic for the purpose of delivering SMS!
Our clients are now able to use SMS as a channel in Acoustic Campaign, thanks to our SMPP integration with the platform. Clients who use Acoustic Campaign have the option to enable their environment for SMS delivered by Grapevine. Once enabled, they will be able to set up SMS Broadcasts, with short links to personalised landing pages and to send SMS communication as part of any Automation Journey.
The SMPP integration supports delivery of the SMS through Grapevine, and the management of delivery receipts back to Acoustic for reporting and further segmentation.
The reporting, at this point, is still quite basic. Replies are not supported, so a customer would rely on a combination of Grapevine SMS reports and those offered by Acoustic. Nevertheless, this is a powerful integration as it allows our clients to leverage the data, personalisation and automation capabilities of Acoustic Campaign for the delivery of SMS through Grapevine.
Homechoice is the first large client to be successfully onboarded so far, but watch out for Dischem and possible Pick n Pay.
TECHNOLOGY UPDATE
A mixed bag from DEV, OPS and CC
March saw a mixed bag from the DEV, OPS and CC team.
We started off on the back foot with a loss of one of our reporting databases, but outstanding recovery effort from the DEV and OPS teams saw us recover March's data for a successful billing run.
Our DEV team has been hard at work developing our WhatsApp capability, which has been deployed to production by the OPS team.
Despite the loss of 2 weeks, the DEV team also managed to complete the dev work on the vSMSC project, which will enable multiple concurrent SMPP binds with the same credentials and support concatenation natively in the platform.
March has seen some changes in the CC team, with Fieroza taking on the lead CX role in the team supported by Olwen and Ayanda.
The OPS team has kept the lights on and assisted in resolving the Tyme Bank billing validation issue, and sent out a large chunk of the 173 campaigns with Azlin showing his worth.
TECHNOLOGY UPDATE
A mixed bag from DEV, OPS and CC
March saw a mixed bag from the DEV, OPS and CC team.
We started off on the back foot with a loss of one of our reporting databases, but outstanding recovery effort from the DEV and OPS teams saw us recover March's data for a successful billing run.
Our DEV team has been hard at work developing our WhatsApp capability, which has been deployed to production by the OPS team.
Despite the loss of 2 weeks, the DEV team also managed to complete the dev work on the vSMSC project, which will enable multiple concurrent SMPP binds with the same credentials and support concatenation natively in the platform.
March has seen some changes in the CC team, with Fieroza taking on the lead CX role in the team supported by Olwen and Ayanda.
The OPS team has kept the lights on and assisted in resolving the Tyme Bank billing validation issue, and sent out a large chunk of the 173 campaigns with Azlin showing his worth.
CUSTOMER CLUSTER UPDATE
CX Update
It has been an exciting quarter for our customer cluster! You would have all seen the CX involvement and golden thread that is starting to flow from Hanuscke, so that Grapevine could be more aware of what our customers expect of us, and we are a unified team working for our customers. Part of these initiatives is also to get to know our customers better!
New Grapevine Manuals Page
We are proud to launch the new Grapevine Manuals page as part of the ongoing evolution of our new Grapevine Brand. We have refreshed the look of the page and are busy redoing all our manuals and user guides which our clients have access to.
New Look and Feel to our Key Accounts Monthly Status Reports
We have introduced a new look and feel to our Key Accounts Monthly Status reports. These reports have been improved by including highlights of the month, project updates, stats and recommendations and priorities.
It has been an exciting quarter for our customer cluster! You would have all seen the CX involvement and golden thread that is starting to flow from Hanuscke, so that Grapevine could be more aware of what our customers expect of us, and we are a unified team working for our customers. Part of these initiatives is also to get to know our customers better!
New Grapevine Manuals Page
We are proud to launch the new Grapevine Manuals page as part of the ongoing evolution of our new Grapevine Brand. We have refreshed the look of the page and are busy redoing all our manuals and user guides which our clients have access to.
New Look and Feel to our Key Accounts Monthly Status Reports
We have introduced a new look and feel to our Key Accounts Monthly Status reports. These reports have been improved by including highlights of the month, project updates, stats and recommendations and priorities.
The solution team is growing and we are getting great feedback from our customers about our scope of work document and the process we are following for understanding the details of client requirements. You would have all been involved, or aware, some way or another, of our WhatsApp and SMS SMPP in Acoustic offering, and the formal documentation presented. We are excited to present this to more and more customers.
The solutions team work closely with the commercial team to understand and document custom client requirements, while also working closely with MA, Ops and Dev teams to make those requirements a reality for clients.
The solutions team have been busy with the new WhatsApp and Acoustic SMS SMPP offering. The team will continue to work closely with MessageBird as our WhatsApp partner, while supporting the MA team where and as needed for the Acoustic SMPP integration. Overall collaboration between departments will be the key to our success and we look forward to working together to grow our client base and capabilities.
SOLUTIONS UPDATE
Collaboration will be the key to our success
The solution team is growing and we are getting great feedback from our customers about our scope of work document and the process we are following for understanding the details of client requirements. You would have all been involved, or aware, some way or another, of our WhatsApp and SMS SMPP in Acoustic offering, and the formal documentation presented. We are excited to present this to more and more customers.
The solutions team work closely with the commercial team to understand and document custom client requirements, while also working closely with MA, Ops and Dev teams to make those requirements a reality for clients.
The solutions team have been busy with the new WhatsApp and Acoustic SMS SMPP offering. The team will continue to work closely with MessageBird as our WhatsApp partner, while supporting the MA team where and as needed for the Acoustic SMPP integration. Overall collaboration between departments will be the key to our success and we look forward to working together to grow our client base and capabilities.
PnP BI and Marketing teams were spending over 8 - 10 hours every two weeks manually selecting data and sending out Club Welcome emails and SMSs. Welcome emails and SMSs were only received a week after a new client registered with a club. This led to a poor customer experience. Read more to find out how we helped PnP solve this problem.
As PoPi came into effect, HomeChoice realised the priority of ensuring their Email and SMS communication was compliant. They needed a scalable and automated solution that not only reduces risk, but also avoids any use of resource time.
Avroy Shlain required a WhatsApp solution which allowed their sales team to manage their orders quickly and easily while on the road. Read more on how we helped them achieve this with our WhatsApp Solution.
PnP BI and Marketing teams were spending over 8 - 10 hours every two weeks manually selecting data and sending out Club Welcome emails and SMSs. Welcome emails and SMSs were only received a week after a new client registered with a club. This led to a poor customer experience. Read more to find out how we helped PnP solve this problem.
As PoPi came into effect, HomeChoice realised the priority of ensuring their Email and SMS communication was compliant. They needed a scalable and automated solution that not only reduces risk, but also avoids any use of resource time.
Avroy Shlain required a WhatsApp solution which allowed their sales team to manage their orders quickly and easily while on the road. Read more on how we helped them achieve this with our WhatsApp Solution.
The Commercial team had some very promising discussions with customers to onboard these services, together with an exciting new CPaaS deal with Avroy Shlain, and potential to onboard WhatsApp in the near future. We also had excellent feedback from SARS about our extraordinary service, deliverability and availability during the tax season! Thank you to everyone involved in our success stories!
Avroy Shlain has been a client of Grapevine’s since 2008. Although their biggest sales footprint is in South Africa, they also have Salesforce in six African Countries. Avroy Shlain’s sales is based on a Direct Selling model with Sales Representatives going into the market and selling the Avroy Shlain range of products. As the company has grown, so has their footprint into Africa.
As part of the growth, business has made a decision to outsource some of the logic and workflows that they currently manage within their own IT team, to Grapevine.
Phase one of the project is for Grapevine to implement the sales order fulfilment SMS process. This means that we will host and manage the workflows, the keywords, templates and have a real time integration into Avroy Shlain’s backend application to enable the Sales Representatives to:
Place orders
Void orders
Enquire on stock; and
Get order details
The project is planned to go live the end of April. Phase 2 of the project is to enable the same journeys and workflows on WhatsApp.
Watch the space!
COMMERCIAL UPDATE
New CPaaS deal & client feedback
The Commercial team had some very promising discussions with customers to onboard these services, together with an exciting new CPaaS deal with Avroy Shlain, and potential to onboard WhatsApp in the near future. We also had excellent feedback from SARS about our extraordinary service, deliverability and availability during the tax season! Thank you to everyone involved in our success stories!
Avroy Shlain has been a client of Grapevine’s since 2008. Although their biggest sales footprint is in South Africa, they also have Salesforce in six African Countries. Avroy Shlain’s sales is based on a Direct Selling model with Sales Representatives going into the market and selling the Avroy Shlain range of products. As the company has grown, so has their footprint into Africa.
As part of the growth, business has made a decision to outsource some of the logic and workflows that they currently manage within their own IT team, to Grapevine.
Phase one of the project is for Grapevine to implement the sales order fulfilment SMS process. This means that we will host and manage the workflows, the keywords, templates and have a real time integration into Avroy Shlain’s backend application to enable the Sales Representatives to:
Place orders
Void orders
Enquire on stock; and
Get order details
The project is planned to go live the end of April. Phase 2 of the project is to enable the same journeys and workflows on WhatsApp.
In celebration of the below work anniversaries, we recognise the valuable contributions you all have made to Grapevine.
YEARS OF SERVICE
Let’s celebrate!
In celebration of the below work anniversaries, we recognise the valuable contributions you all have made to Grapevine.
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