Introducing a New Way to Engage

In today’s fast-paced digital world, staying ahead means constantly evolving. Grapevine Interactive is excited to introduce the latest revolution in mobile messaging—RCS-RBM—a game-changer for businesses looking to elevate their customer engagement strategies.

As the number of Rich Communication Services - Rich Business Messaging (RCS - RBM) users is set to double worldwide by 2028, Grapevine Interactive is now bringing this cutting-edge solution to the South African market.

Why RCS-RBM is the Future of Business Messaging

RCS-RBM offers a richer, more interactive way to communicate with customers than SMS. While SMS laid the groundwork for text-based messaging, RCS-RBM takes it to the next level by providing:

• Higher Engagement Rates: Rich media and interactive features captivate your audience.
• Personalised Messaging: Tailor your communication to enhance customer experience.
• Secure Communication: Encrypted messaging ensures your customers' data is safe, and with Verified Sender ID, users can trust that the message is from a legitimate, verified business.

Key Features of RCS-RBM

With RCS-RBM, businesses can provide a seamless, app-like experience directly within a mobile device’s native messaging app. This enables:

• The secure delivery of One Time Passwords (OTPs) and time-sensitive codes.
• Transactional messages like purchase approvals, order confirmations, and shipping alerts.
• Promotional messages that engage customers with rich media and interactive elements.

Real-World Applications of RCS-RBM

Imagine a retail business using RCS-RBM to send personalised promotions to customers. With rich media content and interactive buttons, customers can view the latest deals, check inventory, and make a purchase—all within their messaging app. This level of engagement is unparalleled, driving better campaign outcomes and increasing ROI.

How Grapevine Interactive Can Help

The launch of RCS-RBM is a milestone in Grapevine Interactive’s journey towards personalised automation. Leveraging our proprietary, enterprise-grade customer communications platforms, we’re here to help your business transform engagement into conversion rates and improved ROI.