Use Cases & Success Stories

How we help businesses improve their digital customer communications to drive better business outcomes across retail; financial services; travel; telco; and media sectors.

Intelligently increasing customer engagement and driving sales

How Grapevine helps large SA retailer increase loyalty member contact-ability by improving registration process.

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Top retail brand opens up new source of revenue and increases customer engagement

Grapevine helps top retail brand drive new revenue and increase engagement by giving customers access to value-added services through USSD.

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Accelerating digital transformation for leading home products retailer

How Tupperware® reduced costs and improved customer engagement during C19 lockdown.

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Improving business effectiveness for leading SA Healthcare Group

How we helped leading Healthcare Group rapidly improve employee communication, raising morale and improving overall continuity of care to patients.

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Ensuring business continuity for leading financial services provider during C19 lockdown

How we helped a top financial services provider reduce costs and improve business efficiency and continuity at a critical time.

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Helping retail giant improve business efficiency & increase customer engagement

How Grapevine helped top South African retailer save time and cut costs, while building meaningful and personal relationships with their customers.

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Improving outcomes for large home shopping retailer

How we helped a leading home shopping retailer improve marketing efficiency and cut resource time through our automated communications platform (cPAAS).

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Sanlam Investments

Effectively utilising technology to create a seamless user experience and significantly improve conversion rates.

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Bridgevine

Increasing conversions by 300 percent with automated SMS program.

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Standard Life

Fostering closer customer engagement and nurturing loyalty with personalised marketing.

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BalticMiles

Loyalty company personalises member experiences and increases usage by five percent.

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FreshDirect

Serving up personalised content to capture incremental sales and nurture customer loyalty.

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RCS USSD Credit Application Service

Improving performance by helping RCS offer their clients a simple and reliable mobile system to check their current credit balance.

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Rich media SMS campaign for DStv

Delivering festive incentives to over 100,000 DStv subscribers via a rich-media SMS campaign.

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