Intelligently connect with the people who matter most
Drive better business outcomes with our integrated communication solutions
Get started
Automate multichannel communication to build value and trust
Drive better business outcomes with our integrated communication solutions
Get started
Drive revenue and customer loyalty across multiple channels
Drive better business outcomes with our integrated communication solutions
Get started
We’ve been a trusted digital communication partner for leading brands and enterprises for over 20 years. We deliver robust solutions that intelligently connect our clients to their customers.
We thread your distinct business and customer experience goals into the design of your digital connections, leveraging our enterprise-grade Communications Platform to drive better results for your business.
This is what our clients have to say
You heard it through the Grapevine! Our clients’ feedback sets the benchmark for our people, our products, and our services.
“Grapevine has played an instrumental role in assisting us leverage an automation platform to take our marketing campaigns to the next level. Their team have offered great support over the years and it has been a pleasure working with them.”
“Grapevine has provided us with fantastic client and support services. With their help we have created industry leading communications that helps us track our engagement.”
“With the ever-changing digital landscape, it was important for a business as established as ours to ensure that we adapt accordingly. Through partnering with Grapevine, we were most excited to leverage the capability afforded by the Acoustic platform. The marketing automation functions are designed to ensure significantly improved conversion rates, as well as contribute to an improved overall client experience.”
"Great solutions & excellent customer service. Grapevine recently provided a cost effective customer statement solution, integrating with our existing systems and platforms. The Grapevine team is thorough in both the scoping process as well as on project delivery and ensures that requirements are met. The aftersales service & support teams are very responsive and quick to provide assistance.”
Let’s work together
We’re a customer-centric team of digital communication experts.
Our experience
- Built on our Enterprise Communications Platform
- Up and running in half the time or less
- Low code or no code implementation
- Expert project and development teams
- Safe, secure and reliable 24/7 service & support
- High speed, low latency message delivery & reporting
We make communication structured, seamless, simpler.
We work closely with operations, marketing and CRM professionals to enhance the way companies connect with their customers and prospects across digital channels, and through time.
Communication Expertise
Need to save time and reduce development costs?
We’ll design, develop and deliver an integrated multichannel digital communication solution.
Automated Consent Management
Need to automate the consent status of all your digital communications?
We’ll provide Consent APIs so you can send and receive consent by channel and preference.
Rich Messaging APIs
Need to message-enable any system, technology or process?
We have the APIs you need for email, SMS, USSD, App-Push and WhatsApp, whether personal, bulk or triggered.
Automated Communication Workflows
Need to orchestrate multichannel messaging and workflows?
We’ve got the tech and experience to make it happen across marketing, sales and customer service.
Personalised Rich Content Delivery
Need to extend the reach and relevance of messaging channels?
We help you create personalised post-click experiences to improve CX, and derive revenue and results from campaigns.
Managed Campaign Service
Need us to send your campaigns at scale?
We’ll set up and manage your digital marketing campaigns, so you can stay focused on your business.
Grapevine provides the enabling technology to help enterprises and brands bring their communication and engagement efforts to life.
See our work in action
Here’s how we help businesses enhance their digital customer communications to drive better business outcomes across retail, media, travel, telco, and financial services sectors.
Boosting Business Revenue with Automated SMS Ordering
A large direct-selling cosmetics brand wanted to give their sales representatives the ability to place and manage orders using SMS.
Streamlining Self-Service in Retail Credit Programs
This case study examines how leading digital communications solutions provider, Grapevine, successfully addressed the challenges faced by a South African financial services company specialising in outsourced retail credit programs.
Using automation to Improve sales & productivity
A leading short-term insurer was struggling with sales conversion from SMS communication; they needed to respond to Leads faster and have better information about the Lead.
Share your communication challenges
Let’s discover what your company needs