Insights & Case Studies via the Grapevine

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Enhance Customer Engagement with Grapevine's SMS Integration for HubSpot CRM

Enhance Customer Engagement with Grapevine's SMS Integration for HubSpot CRM

As part of our commitment to enhancing customer engagement, Grapevine has developed an integration with HubSpot, a renowned CRM platform, allowing businesses to seamlessly incorporate SMS into their communication strategies.

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Automating Podcasts over WhatsApp for a Financial Services Firm

Automating Podcasts over WhatsApp for a Financial Services Firm

A leading financial services firm recognised the importance of leveraging digital channels to maximise business success.

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Automating Loyalty Programme Communications for a Leading Retailer

Automating Loyalty Programme Communications for a Leading Retailer

This case study explores how Grapevine helped the retailer transform their loyalty programme communications, leading to significant time savings and enhanced customer engagement.

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Enhancing the SMS Opt-Out Solution for a Leading Retailer: A Success Story

Enhancing the SMS Opt-Out Solution for a Leading Retailer: A Success Story

A leading retailer recognised the need to enhance their opt-out management process and sought a solution to seamlessly integrate their SMS campaigns with their CRM system.

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Streamlining Self-Service in Retail Credit Programs

Streamlining Self-Service in Retail Credit Programs

This case study examines how leading digital communications solutions provider, Grapevine, successfully addressed the challenges faced by a South African financial services company specialising in outsourced retail credit programs.

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IDP Connect

IDP Connect

Acoustic and Purple Square team up to expand IDP Connect’s multichannel marketing strategy and increase audience engagement.

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Boosting Business Revenue with Automated SMS Ordering

Boosting Business Revenue with Automated SMS Ordering

A large direct-selling cosmetics brand wanted to give their sales representatives the ability to place and manage orders using SMS.

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Using automation to Improve sales & productivity

Using automation to Improve sales & productivity

A leading short-term insurer was struggling with sales conversion from SMS communication; they needed to respond to Leads faster and have better information about the Lead.

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SMS 201: 6 best practices for SMS implementation and success

SMS 201: 6 best practices for SMS implementation and success

SMS is quickly becoming one of the best channels to personalize communications and build lasting connections.

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SMS 101: Elevate Engagement & Drive Conversion

SMS 101: Elevate Engagement & Drive Conversion

Did you know that people look at their phones more than 50 times a day?

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Accelerating digital transformation for leading home products retailer

Accelerating digital transformation for leading home products retailer

How Tupperware® reduced costs and improved customer engagement during C19 lockdown.

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Ensuring business continuity for leading financial services provider during C19 lockdown

Ensuring business continuity for leading financial services provider during C19 lockdown

How we helped a top financial services provider reduce costs and improve business efficiency and continuity at a critical time.

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Helping retail giant improve business efficiency & increase customer engagement

Helping retail giant improve business efficiency & increase customer engagement

How Grapevine helped top South African retailer save time and cut costs, while building meaningful and personal relationships with their customers.

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Improving business effectiveness for leading SA Healthcare Group

Improving business effectiveness for leading SA Healthcare Group

How we helped leading Healthcare Group rapidly improve employee communication, raising morale and improving overall continuity of care to patients.

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Improving outcomes for large home shopping retailer

Improving outcomes for large home shopping retailer

How we helped a leading home shopping retailer improve marketing efficiency and cut resource time through our automated communications platform (cPAAS).

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Maintaining POPIA compliance while improving efficiency & customer satisfaction

Maintaining POPIA compliance while improving efficiency & customer satisfaction

How we're helping large home shopping retailer manage opt-outs across channels at scale.

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RCS USSD Credit Application Service

RCS USSD Credit Application Service

Improving performance by helping RCS offer their clients a simple and reliable mobile system to check their current credit balance.

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Rich media SMS campaign for DStv

Rich media SMS campaign for DStv

Delivering festive incentives to over 100,000 DStv subscribers via a rich-media SMS campaign.

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Sanlam Investments

Sanlam Investments

Effectively utilising technology to create a seamless user experience and significantly improve conversion rates.

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Top retail brand opens up new source of revenue and increases customer engagement

Top retail brand opens up new source of revenue and increases customer engagement

Grapevine helps top retail brand drive new revenue and increase engagement by giving customers access to value-added services through USSD.

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When is it Time to Change Digital Communications Platforms?

When is it Time to Change Digital Communications Platforms?

Here are a few things to look out for when identifying the right time to move to a new digital communications platform.‍

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Consent-Driven Ecommerce Marketing and the Customer Experience

Consent-Driven Ecommerce Marketing and the Customer Experience

Consent-driven eCommerce marketing is not only about compliance. It is also about providing customers with a better experience when shopping at your store. Find out how consent helps to improve the customer experience.

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5 Benefits of Automated Statement Delivery

5 Benefits of Automated Statement Delivery

Statement and invoice delivery is one of the most important processes for every business. Here are some ways in which automated statement delivery can reduce these challenges

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Onboarding Strategies for Your Digital Communications Platform

Onboarding Strategies for Your Digital Communications Platform

Onboarding plays a crucial role in the adoption of any new system, and in the case of your digital communications platform, it is even more important.

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How POPIA Compliance Deepens Trust Between You and Your Customers

How POPIA Compliance Deepens Trust Between You and Your Customers

Find out why POPI Act compliance is essential for trust and how your business can prepare with the help of Grapevine Interactive.

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Leading digital bank increases direct marketing efficiency and effectiveness while improving customer experience and engagement

Leading digital bank increases direct marketing efficiency and effectiveness while improving customer experience and engagement

We automated their digital communication journeys across channels through a single, secure platform, helping them to streamline their direct marketing processes and communication workflows.

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Listed pharmacy group cuts costs and resource time by more than a third with Grapevine’s Statement Management Solution

Listed pharmacy group cuts costs and resource time by more than a third with Grapevine’s Statement Management Solution

We automated the delivery of their Loyalty Member Statements across email and SMS at a dramatically reduced cost, saving internal resource time and losing none of their current functionality.

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National retailer increases loyalty customer engagement and drives sales

National retailer increases loyalty customer engagement and drives sales

We delivered a simple, cost-effective solution for new loyalty members to register after receiving their loyalty cards, solving the problem of contactability through our CPaaS APIs, USSD channel and CRM integration.

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Digital Communications CRM Integration Mistakes

Digital Communications CRM Integration Mistakes

Here are a few common mistakes to avoid when integrating your CRM with a new digital communications platform.

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The Biggest Benefits of a Digital Communications Platform (CPaaS) for Debt Collection Automation

The Biggest Benefits of a Digital Communications Platform (CPaaS) for Debt Collection Automation

We unpack six ways in which an automated debt collection process can benefit your business.

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The Biggest Digital Communication Challenges

The Biggest Digital Communication Challenges

Trying to put digital communication plans into place can be extremely challenging. In this guide, we share some of the biggest challenges that may arise and how to navigate them.

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5 Biggest Customer Communication Mistakes to Avoid

5 Biggest Customer Communication Mistakes to Avoid

It goes without saying that you need to make B2C communication a major priority. To improve your communication efforts, it helps to know what to avoid.

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The Next Wave of B2C Communications

The Next Wave of B2C Communications

The new wave of business-to-customer communication is all about immediacy, convenience, certainty, accuracy, and choice.

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Email marketing checklist: 7 strategies to get it right, every time

Email marketing checklist: 7 strategies to get it right, every time

Email marketing remains one of the most influential, most popular, and best channels for marketers today.

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How to Choose the Right Digital Communications Platform

How to Choose the Right Digital Communications Platform

A digital communications platform (cPAAS) can make a massive difference to your business in many ways. Here's how to choose the right one for you.

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Digital Communications Solutions for Customer Self-Service

Digital Communications Solutions for Customer Self-Service

Automated digital communication tools have made it easier than ever for customers to get help without having to reach you directly through email or phone. In this guide, we share some of the ways that you can help customers help themselves.

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The Importance of SMS Marketing Compliance

The Importance of SMS Marketing Compliance

Why exactly is SMS marketing so important and why is it something you cannot afford to overlook with POPIA on its way? Let's take a look to find out more

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How Tupperware® reduced costs and improved customer engagement during C19 lockdown.

How Tupperware® reduced costs and improved customer engagement during C19 lockdown.

An inspiring case study about accelerating digital transformation during tough economic times.

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Driving In-Store Purchases Through Personalised Discount Offers

Driving In-Store Purchases Through Personalised Discount Offers

Bridging the gap between online and offline shopping helps you reach more customers, driving sales and providing customers with a seamless shopping experience.

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Why Use a Communications Preference Centre?

Why Use a Communications Preference Centre?

Communication preference centres offer a way to reach out to your customers without forcing them to see and read every single message you send.

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How leading Healthcare Group rapidly improved employee communication during C19

How leading Healthcare Group rapidly improved employee communication during C19

A quick look at how our automated communications platform improved outcomes at a leading SA Healthcare Group, during a challenging time.

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How to Use SMS in Your Ecommerce Marketing Strategy

How to Use SMS in Your Ecommerce Marketing Strategy

There's no doubt that SMS is a good addition to your marketing strategy, but how do you go about using it successfully in campaigns? Keep reading to find out.

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