Automate your Customer Engagement

Create cross-channel, automated marketing programs to deliver seamless customer experiences for each stage of the buyer journey.
Learn more

Grapevine delivers personalised customer experiences at speed & scale.

  • SMS Tools

    Never underestimate the power and reach of SMS. The majority of SMS messages are read within the first 3 minutes of delivery, making it a great channel for delivering communication of high importance.

    Find out more
  • Shortcodes

    Top brands and companies rely on Grapevine shortcodes to enable SMS interactions with customers, helping them to create greater brand awareness, increase sales and improve customer care.

    Find out more
  • USSD

    The most convenient, interactive, accessible channel. No matter the type of handset. USSD allows for instant & ongoing interactivity between company and client.

    Find out more

Enabling mobile engagement for top businesses and brands

Case Studies

We've been helping companies improve their marketing, sales and customer care initiatives since 2001
Bridgevine

Increasing conversions by 300 percent with automated SMS program.

Read more
Standard Life

Fostering closer customer engagement and nurturing loyalty with personalised marketing.

Read more
BalticMiles

Loyalty company personalises member experiences and increases usage by five percent.

Read more
FreshDirect

Serving up personalised content to capture incremental sales and nurture customer loyalty.

Read more
RCS USSD Credit Application Service

Improving performance by helping RCS offer their clients a simple and reliable mobile system to check their current credit balance.

Read more
Rich media SMS campaign for DStv

Delivering festive incentives to over 100,000 DStv subscribers via a rich-media SMS campaign.

Read more

From the Blog

  • The Real Cost of Customer Acquisition in Digital Marketing

    In the constant effort to drive more sales, many businesses are so focused on customer acquisition that they forget to consider the real cost of gaining new customers in digital marketing. There is no doubt that customer retention can...

    Read more
  • Multi-channel Marketing vs Omnichannel Marketing

    Multi-channel and omnichannel marketing are often used interchangeably. While both of these approaches have plenty in common, there are a few important differences that make each one unique. On the surface, it is easy to treat these two strategies...

    Read more
  • Abandoned Cart Email Mistakes That May be Killing Conversion

    If you are not utilising abandoned cart email as a way to prevent lost sales, now is the time to look at how easy it is to lose a customer forever. According to UK web research company, Baynard Institute,...

    Read more