Automate your Customer Engagement

Create cross-channel, automated marketing programs to deliver seamless customer experiences for each stage of the buyer journey.
Learn more

Grapevine delivers personalised customer experiences at speed & scale.

  • SMS Tools

    Never underestimate the power and reach of SMS. The majority of SMS messages are read within the first 3 minutes of delivery, making it a great channel for delivering communication of high importance.

    Find out more
  • Shortcodes

    Top brands and companies rely on Grapevine shortcodes to enable SMS interactions with customers, helping them to create greater brand awareness, increase sales and improve customer care.

    Find out more
  • USSD

    The most convenient, interactive, accessible channel. No matter the type of handset. USSD allows for instant & ongoing interactivity between company and client.

    Find out more

Enabling mobile engagement for top businesses and brands

Case Studies

We've been helping companies improve their marketing, sales and customer care initiatives since 2001
Bridgevine

Increasing conversions by 300 percent with automated SMS program.

Read more
Standard Life

Fostering closer customer engagement and nurturing loyalty with personalised marketing.

Read more
BalticMiles

Loyalty company personalises member experiences and increases usage by five percent.

Read more
FreshDirect

Serving up personalised content to capture incremental sales and nurture customer loyalty.

Read more
RCS USSD Credit Application Service

Improving performance by helping RCS offer their clients a simple and reliable mobile system to check their current credit balance.

Read more
Rich media SMS campaign for DStv

Delivering festive incentives to over 100,000 DStv subscribers via a rich-media SMS campaign.

Read more

From the Blog

  • 16 Important Lessons in Customer Loyalty

    If you’re wondering how to drive customer loyalty in the year ahead, we’ve got just the thing for you. In this guide, we take a look at some of the most effective strategies that help you connect with your...

    Read more
  • 6 Ways That Lead Nurturing Helps to Reduce Friction Points

    The road to lead nurturing is certainly paved with good intentions, but along the way, there are a number of friction points that can set leads off their path quickly. Many companies are baffled when a seemingly hot prospect...

    Read more
  • Email Marketing Trends for 2018

    If you did not invest much in email marketing in 2017, the new year ahead is the perfect time to integrate this channel into your overall digital marketing efforts. This channel is set to drive more engagement, acquisition and...

    Read more