Automate your Customer Engagement

Create cross-channel, automated marketing programs to deliver seamless customer experiences for each stage of the buyer journey.
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Grapevine delivers personalised customer experiences at speed & scale.

  • SMS Tools

    Never underestimate the power and reach of SMS. The majority of SMS messages are read within the first 3 minutes of delivery, making it a great channel for delivering communication of high importance.

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  • Shortcodes

    Top brands and companies rely on Grapevine shortcodes to enable SMS interactions with customers, helping them to create greater brand awareness, increase sales and improve customer care.

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  • USSD

    The most convenient, interactive, accessible channel. No matter the type of handset. USSD allows for instant & ongoing interactivity between company and client.

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Enabling mobile engagement for top businesses and brands

Case Studies

We've been helping companies improve their marketing, sales and customer care initiatives since 2001

Increasing conversions by 300 percent with automated SMS program.

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Standard Life

Fostering closer customer engagement and nurturing loyalty with personalised marketing.

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Loyalty company personalises member experiences and increases usage by five percent.

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Serving up personalised content to capture incremental sales and nurture customer loyalty.

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RCS USSD Credit Application Service

Improving performance by helping RCS offer their clients a simple and reliable mobile system to check their current credit balance.

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Rich media SMS campaign for DStv

Delivering festive incentives to over 100,000 DStv subscribers via a rich-media SMS campaign.

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From the Blog

  • 3 Lead Scoring Mistakes (And How to Prevent Them) – Part 1

    There is no doubt that lead scoring offers a number of benefits – especially for its ability to nurture leads more effectively. Ultimately, however, there is no perfect model for scoring leads. The reality is that this strategy is...

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  • Selling Marketing Automation Tools to Your CIO

    While your marketing and sales team view marketing automation tools as a way to convert more leads, your IT department will not be too concerned about the marketing aspects of this tool. Instead of focusing on benefits such as...

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  • How Marketing Automation Helps the Pharmaceutical Industry

    How does marketing automation help pharmaceutical businesses? These tools offer a huge range of benefits to just about every industry. According to the 2014 Mintigo State of the Marketing Technology Industry report, health and pharmaceuticals have one of the...

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