Automate your Customer Engagement

Create cross-channel, automated marketing programs to deliver seamless customer experiences for each stage of the buyer journey.
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Grapevine is an Enterprise-Grade Automated Communications and Marketing Cloud

  • Enterprise Communications

    Your mobile audience is diverse, and so are their preferred methods of communication. Phone types vary and messaging channels are constantly changing. Make sure you reach all of your customers and employees cost-effectively with the least possible effort.

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  • SMS Tools

    Never underestimate the power and reach of SMS. The majority of SMS messages are read within the first 3 minutes of delivery, making it a great channel for delivering communication of high importance.

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  • Shortcodes

    Top brands and companies rely on Grapevine shortcodes to enable SMS interactions with customers, helping them to create greater brand awareness, increase sales and improve customer care.

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  • USSD

    The most convenient, interactive, accessible channel. No matter the type of handset. USSD allows for instant & ongoing interactivity between company and client.

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Enabling mobile engagement for top businesses and brands

Case Studies

We've been helping companies improve their marketing, sales and customer care initiatives since 2001
RCS USSD Credit Application Service

Improving performance by helping RCS offer their clients a simple and reliable mobile system to check their current credit balance.

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Rich media SMS campaign for DStv

Delivering festive incentives to over 100,000 DStv subscribers via a rich-media SMS campaign.

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From the Blog

  • 5 Omnichannel Best Practices to keep top of mind in 2017

    The entire concept of omnichannel rests on the desire to deliver an exceptional customer experience. It describes a coordinated and consistent strategy for engaging and interacting with your customers as well as your potential customers at any and every...

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  • Ready for omnichannel? 5 Questions to address before you get started

    Marketing has, unfortunately, become somewhat of a rocket science. Not only is it now about sending the right message at the right time and under the right circumstances, but equally important, through the right channel. Add to that a...

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  • 5 strategies to improve employee engagement

    In a 2012 Gallup study, organisations with a high level of employee engagement reported, among other things, 21% higher productivity, 25%-65% lower turnover, 37% lower absenteeism, and 22% higher profitability. Taking on the challenge of improving your organisation’s employee...

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