Automate your Customer Engagement

Create cross-channel, automated marketing programs to deliver seamless customer experiences for each stage of the buyer journey.
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Grapevine delivers personalised customer experiences at speed & scale.

  • SMS Tools

    Never underestimate the power and reach of SMS. The majority of SMS messages are read within the first 3 minutes of delivery, making it a great channel for delivering communication of high importance.

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  • Shortcodes

    Top brands and companies rely on Grapevine shortcodes to enable SMS interactions with customers, helping them to create greater brand awareness, increase sales and improve customer care.

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  • USSD

    The most convenient, interactive, accessible channel. No matter the type of handset. USSD allows for instant & ongoing interactivity between company and client.

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Enabling mobile engagement for top businesses and brands

Case Studies

We've been helping companies improve their marketing, sales and customer care initiatives since 2001
Bridgevine

Increasing conversions by 300 percent with automated SMS program.

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Standard Life

Fostering closer customer engagement and nurturing loyalty with personalised marketing.

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BalticMiles

Loyalty company personalises member experiences and increases usage by five percent.

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FreshDirect

Serving up personalised content to capture incremental sales and nurture customer loyalty.

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RCS USSD Credit Application Service

Improving performance by helping RCS offer their clients a simple and reliable mobile system to check their current credit balance.

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Rich media SMS campaign for DStv

Delivering festive incentives to over 100,000 DStv subscribers via a rich-media SMS campaign.

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From the Blog

  • How to Create the Perfect Lead Scoring Matrix

    In order to score and nurture leads effectively, you first need to start with the perfect lead scoring matrix. With so many factors to consider when scoring leads, it can quickly get confusing without a clearly defined model. Having...

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  • How to Align Your Marketing Strategy Around Customer Experience

    Wondering how you can ensure that your marketing strategy and customer experience are on the same page? Despite the huge importance of customer experience, many companies are so focused on their strategies that they forget that no strategy will...

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  • 6 Effective Digital Marketing Strategies to Increase Engagement

    Customer engagement has become something of a buzzword when it comes to digital marketing strategies. While it has certainly become a useful label to open up discussions on repeat purchases, customer retention, and brand loyalty, it goes far deeper...

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