Information Collection and Usage
Grapevine Interactive requires customers who request information, and subsequently register to use our products and services to provide contact information such as their name, company name, address, phone number and email address and later financial qualification and billing information such as billing name and address, credit card number, and the number of users within the customer’s organisation. This data is typically collected offline as part of the customer provisioning process. Grapevine Interactive typically asks for marketing information via an online form when a customer or visitor requests information about our products and services. This information often includes name, company name, address, phone number, email address, title, and additional company information such as annual revenues, number of employees, and industry. Grapevine Interactive uses the collected information to set up accounts for customers and their respective companies. We may also use the information to contact prospective customers to further discuss their interest in Grapevine Interactive, our products and services and to send information on Grapevine Interactive. We may send our email newsletter and notices of promotions and upcoming events, if the customer or visitor has so opted to receive these communications. Grapevine Interactive customers will automatically be subscribed to our email newsletter as part of the set up process. All customers have the opportunity to choose to opt out from receiving our newsletter. Customer information will not be shared or distributed.
Grapevine Interactive customers will be asked to provide an email address when registering for usage of Grapevine Interactive products and services. This is used to send notification of product updates and service and support information. Customers can choose to opt out of receiving these notifications. Again, customer information will not be shared or distributed.
Except as explicitly stated at the time Grapevine Interactive requests information, or as explicitly defined in our Terms of Service, we do not disclose to any third party the information provided. All financial and billing information we collect is used solely to check qualifications of prospective customers and to invoice our customers for their usage of Grapevine Interactive products and services. This billing information is not used by Grapevine Interactive for marketing and/or promotional purposes.
Grapevine Interactive uses a third party for credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided except for the sole purpose of credit card processing.
Grapevine Interactive uses pixel tags and other methods to gather information about the emails we send to our registered users and recipients of emails sent by our registered users to others. Pixel tags are tiny graphic files that are included in our HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient’s computer will access Grapevine Interactive’s servers to retrieve the pixel tag file, allowing Grapevine Interactive to record and store information such as email address, date and time the recipient viewed the email message, if the recipient’s email program is capable of receiving HTML, and other logging information. Grapevine Interactive uses this information to optimize delivery of future messages to specific recipients and to provide information to registered users with respect to emails they send through the Grapevine Interactive System.
Grapevine Interactive maintains log files tracking IP addresses to analyze trends, help diagnose problems with our servers and to monitor traffic/usage in order to provide better service to our customers and visitors.
A Note to Recipients of Email Messages from Grapevine Interactive Users
Grapevine Interactive does not retain email address information after our users delete from our servers. Grapevine Interactive does not monitor or limit our users from creating email messages. We do, however, quickly and fervently respond to notification of violations or abuses of Grapevine Interactive Terms of Service, including failure to honor opt-outs.
Users of Grapevine Interactive will place email address lists and digital content on Grapevine Interactive’s servers. Grapevine Interactive does not monitor content or review lists. Grapevine Interactive’s servers use the content to construct email messages and the address lists to deliver messages. Grapevine Interactive will not use user-provided content or email address lists for any purpose whatsoever other than to construct and send messages as intended by the user providing the list and/or content. Email lists will never be used by Grapevine Interactive for solicitation nor will they ever be provided to any third party or be accessible through Grapevine Interactive by any user other than the user providing the list.
Disclosure of Data
Grapevine Interactive will only disclose your Data (as defined collectively above under the topic Information Collection and Usage), the contents of your private communications, or the contact information of your recipients if required to do so by law, or as otherwise stated in this Statement, or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Grapevine Interactive; (2) protect and defend the rights or property of Grapevine Interactive and others, including among other things to enforce our Terms of Service; (3) act under exigent circumstances to protect the personal safety of its members or the public; (4) to correct technical problems and malfunctions in how we provide our service to you and to technically process your information; (5) to take precautions against liability; (6) to respond to claims that information you have submitted to Grapevine Interactive has violated the rights or interests of a third party; or (7) as permitted by law or to provide information to law enforcement agencies. Also, certain technical processing of email messages and their content are required: (1) for sending and receiving messages; (2) to conform to connecting networks’ technical requirements; (3) to conform to the limitations of the Service; or (4) for other similar technical connecting requirements.
It is possible that as we continue to develop our business, Grapevine Interactive may be acquired. In such a transaction, customer information may be transferred to the acquiring entity. Users will be notified via email prior to a change of ownership or control of their personal information if users’ personally identifiable information will be used in a manner materially different from that stated at the time of collection. If as a result of the business transition, the users’ personally identifiable information will be used in a manner materially different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Other Web Sites; Links
Grapevine Interactive’s web site, or messages created with Grapevine Interactive Services, may contain links to other Web sites. Grapevine Interactive is not responsible for the privacy practices or the content of such Web sites.
As described above, third parties may independently collect information about you when you view ads or other communications from third parties through Grapevine Interactive products or services. If you do not want those companies to collect information about you, please contact them directly.
Changes to this Statement
Grapevine Interactive reserves the right to make changes to this Statement and to our information gathering and dissemination practices and will provide notification of the change with a minimum of thirty (30) business days prior to the changes taking effect. If as a result of this change, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our Opt-out and Update of Information section.
Grapevine Interactive takes your security seriously and takes reasonable proactive steps to protect your information. Grapevine Interactive has security measures in place to protect the loss, misuse, and alteration of the information under our control. It is important to note that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure and we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining stored or transmitted information.
Steenberg Office Park
T: +27 (21) 702-3333
If you have questions or concerns regarding this statement, you should first contact Grapevine Interactive at the contact address above.