SUPPORT

24×7 SUPPORT

Grapevine Interactive, supported by IBM and Internet Solutions offers 24×7 support for all their services that run on their distributed fault tolerant virtualised infrastructure. In addition to the three standard SLA service levels (Bronze, Silver and Gold), which cover our generic services, we offer custom service levels to suit specific customer services.

HELP DESK

Customers are able to request support from our help desk via phone and email. Each request is automatically escalated should a request not be dealt with in specified time frames. Our extensive fault detection and monitoring enable us to monitor services at a level where we are able to identify failures in the infrastructure of upstream providers, giving us the ability to forewarn customers when the performance of their services could be impacted.

E-MAIL SUPPORT

Cell C launches first Rich Media ad format with AdVine

Posted: March 12, 2012 ·

AdVine were delighted to win their first industry award at the 2011 prestigious Bookmark Awards in Cape Town, South Africa. AdVine entered with OMG Digital in the Mobile Display Advertising …

More than just cool, tablets are business game changers

Posted: July 27, 2011 ·

As an attendee at a recent mobile applications conference in the USA, I noted that at least 25% of the delegates took notes on an iPad. While this was in …

We have subsequently made use of a couple of the Grapevine service offerings (email, SMS and mobi) – and this technology is now being embraced by the larger corporate infrastructure. This really added value to the communication process and it is up to the business to optimise the use of the complete suite of available services.
~ Ansuretha du Toit,
Momentum Multiply: Client Communication and Marketing
Our business in the UK, Pru Protect, identified an urgent need to implement a mobile solution for our Chanel partners and intermediaries. After reviewing internal and external options we approached Grapevine as a highly credible service provider for mobile solutions. Resulting from our partnership with Grapevine not only allowed us to bypass the pitfalls of mobile services but also permitted us to implement the required service within the allocated timeframe, leading to a UK first.
~ Joe van Niekerk ,
Head of Systems: Discovery Holdings Limited
HomeChoice has been one of the early adopters of SMS in South Africa and has been using it for customer communication and marketing. The HomeChoice group has been using Grapevine since 2003 and our services include inbound and outbound communication across SMS and USSD. We have been very happy with Grapevine as the company keeps providing the high-standards of service and care that our business and our clients can rely on.
~ Louis Pretorius ,
Director: ICT Homechoice