Digital Communications Partner

Delivering data-driven, AI-powered omnichannel customer experiences at speed and scale.

Your single point of service for all omnichannel communication and customer experience delivery.

Why leading brands choose Grapevine

We are specialists

With a 17-year track record as a Tier-1 WASP, we serve over 400 large brands and businesses in South Africa across retail; financial services; travel; telco; and media sectors. We deliver more than 1.5 billion customer interactions across digital channels per year.

We keep great company

As an IBM Business Partner for Watson Campaign Automation for almost 12 years, we have been able to offer our clients access to world-class, AI-powered marketing orchestration technology with on-the-ground support and at local rates.

We deliver results

Our local team of digital communication specialists guides businesses along every step of their digital marketing journey and work side-by-side with their teams to help them take advantage of all that Watson Campaign Automation has to offer.

About us

Grapevine is a leading digital communications partner. We provide end-to-end solutions for large South African brands and businesses, enabling them to drive revenue and engagement by automating omnichannel experiences across the customer lifecycle.

What we do

Grapevine partners with marketing and customer service teams to create and foster valuable one-to-one digital customer relationships. We provide technology, ongoing solutions and digital expertise to help them understand & leverage real-time customer behavioural data from a variety of sources to inform and promote personalised interactions.

Our services

Grapevine provides clients with powerful tools and techniques to engage with their audience seamlessly across Email, SMS, Mobile App Push, USSD and Social channels. As an IBM Business Partner for Watson Campaign Automation, we offer cloud-based access to world-class marketing orchestration technology, with capabilities such as customer journey mapping, behaviour tracking and analysis, device analytics and profile hosting. Our mobile-first consumer engagement services include mobile reward delivery (cash and airtime), mobile vouchering and codes, and mobile surveys and campaigns.

Our team

Our local team of digital communication specialists guides businesses along every step of their digital marketing journey and work side-by-side with clients to help them bridge the gap between creativity, strategy and execution to achieve maximum results.

Highly reliable. Price competitive. Experienced. Flexible. Trusted.